We'e still sorting this out.  I made the following map as way of getting an idea of what we're dealing with.  It looks like we're now faced with the challenge of integrating data from multiple sources.  We need to idntify quickly what we're going to try to integrate so we can start solving these problems.

The entities represented on the map are very abstract.  We'll need to get more specific fast.  Will there be multiple databases?  How will the audio feeds from the phone service be accessed?  Will there be subsets of Sweepers to do different tasks?